Relocation One Ltd. Privacy Policy

About us

Relocation One Limited (“Relo1”) is a company registered in England and Wales, company No: 4256508, Registered Office: South Park Studios, 88 Peterborough Road, London SW6 3HH, VAT Number: 778719758.

If you require any further information or wish to contact us, please use the below contact details.

How to contact us

By post: at the above mentioned registered address.

By telephone: +44 (0)20 7854 5000.

By email: info@relocation1.com. Note that email isn't a secure channel, please don't include any personal details in any messages you send.

Definition of Data Protection Terms

Data is information which is stored electronically, on a computer, or in certain paper-based filing systems.

Personal Data means data relating to a living individual who can be identified from that data (or from that data and other information in our possession or likely to come into our possession).

Data Controllers are the people who, or organisations which, determine the purposes and the manner in which, any specific Personal Data is processed. We are the data controller of all Personal Data used in our business for our own commercial purposes.

Data Processors include any third party that processes Personal Data or Business Data on our behalf, however, employees of Data Controllers are excluded from this definition, so Data Users are excluded here.

Purpose of this Privacy Policy

This Privacy Policy explains which Personal Data Relo1 collect and how we use this Personal Data. For all services contracted in person with Relo1, Relo1 will be a Data Controller. For all other services subcontracted to Relo1, will be a Data Processor.

During the course of our relocation activities we will collect, store and process Personal Data about our clients, suppliers and other third parties. We recognise that the correct and lawful treatment of this data will inspire the highest confidence in our organisation and support our high level of service. Relo1 will seek explicit consent before obtaining and processing any Personal Data.

Use of our website

We don’t collect personal data from people browsing our website. When someone browses our website we only collect standard internet log information and details of visitor behaviour patterns. We do this by using cookies.

We do this to find out things such as the number of visitors to various parts of the website, the route people take to see how easy it is to access information and what web browsers are being used to ensure that we can provide the best and smoothest experience for our visitors.

We don't make any attempt to find out the identities of those browsing our website. We will not associate any data gathered from people browsing this website with any personally identifying information from any source.

For more information on how we use cookies please see our cookie policy.

Privacy Notices and our obligations under Data Protection Laws

Applicable Data Protection laws, (including the General Data Protection Regulation 2016 and the Data Protection Act 2018), impose obligations on us as the Data Controller and Data Processor, when we collect or create, hold, amend, disclose, share or otherwise use or erase/destroy (collectively referred to as processing) your personal data and give you, as the data subject, rights over your personal data.

One such obligation is to process, (e.g. collect, hold, use or erase) your personal data fairly, lawfully and in a transparent manner. Our Privacy Notice meets that obligation by explaining what personal data we will hold about you, how we will process your personal data, why we process your personal data, the lawful grounds on which we are processing it and how long we hold your personal data for. It also sets out some of your legal rights.

We will post any modifications or changes to the Privacy Policy on this website. We reserve the right to modify this Privacy Policy at any time, so we encourage you to review it frequently.

Your legal rights

You have the following rights over your personal data processed by us:

Right of access

(Art. 15 GDPR): You have the right to request confirmation as to whether or not your Personal Data is being processed, and, where that is the case, to request access to the Personal Data and information such as the purposes of the processing or the categories of Personal Data concerned.

Right to rectification

(Art. 16 GDPR): You have the right to request the correction of inaccurate Personal Data.

Right to erasure

(Art. 17 GDPR): You have the right to request erasure of Personal Data without undue delay under certain circumstances, e.g. if your Personal Data is no longer necessary for the purposes for which it was collected or if you withdraw consent on which processing is based according to Art. 6 (1)(a) GDPR and where there is no other legal ground for processing.

Right to restriction of processing

(Art. 18 GDPR): You have the right to request us to restrict the processing of your Personal Data under certain circumstances, e.g. if you think that the Personal Data we process about you is incorrect or unlawful.

Right to data portability

(Art. 20 GDPR): Under certain circumstances, you have the right to receive your Personal Data you have provided us with, in a structured, commonly used and machine-readable format and you have the right to transmit that information to another controller without hindrance or ask us to do so.

Right to object

(Art. 21 GDPR): You have the right to object to the processing of your Personal Data under certain circumstances in particular if we process your Personal Data on the basis on legitimate interest (Art. 6 (1)(b) GDPR) or if we use your personal data for marketing purposes.

How to complain

If you're unhappy with the outcome of any of your requests to exercise your rights, or how we handle your personal data then please let us know.

You are also entitled to complain to the Information Commissioner’s Office:

By Post: Information Commissioner's Office

Wycliffe House

Water Lane, Wilmslow

Cheshire

SK9 5AF

By email: Casework@ico.org.uk. Note that email isn't a secure channel, please don't include any personal details in any messages you send.

By telephone: +44 (0)303 123 1113.